Terms and conditions
The display and sale of products on our website (“restelliguanti.it”) are subject to these Terms and Conditions. Items purchased on restelliguanti.it are sold directly by RESTELLI PIERO GUANTI (DITTA INDIVIDUALE). (“RESTELLI” from now the “Owner”), bearing legal entity in Italy, Corso Sempione 84, Milano, P.Iva/CF 02069640155 (the Vendor). You may ask for any information by means of our assistance services by contacting our Customer Service by sending an email to restelli@restelliguanti.it. If you need further information please visit the Customer Service area. There, you may find information on your order and shipments, reimbursements and return of your purchases made on restelliguanti.it.
1 OUR TRADE POLICY
1.1
The Vendor offers products for sales, on restelliguanti.it, a set of products and manages its e-commerce activity exclusively for its end users, from now on referred to as “consumers”.
1.2
When we refer to “consumers” we refer to any individual who is acting on restelliguanti.it for purposes which are not linked to their own trade, entrepreneurial or professional activity. If you are not a “consumer”, we kindly ask you to abstain from making any transaction on restelliguanti.it
1.3
In consideration of its trade policy, the Vendor reserves the right not to process orders received by individuals who are not “consumers” or orders that in any case are not in conformity with the Vendor’s business policy.
1.4
These General Terms of Sale are the exclusive set of norms which regulate the offer, the transmission and the acceptance of purchase orders of products made on restelliguanti.it taking pace between restelliguanti.it users and the Vendor.
1.5
The General Terms of Sale do not regulate the supply of services or the sale of products that may be offered on the website by parties that may be displayed on restelliguanti.it by means of links, banners or other hypertextual links.
Prior to sending orders and purchasing products, we recommend that you verify those parties’ terms and conditions of sale, since the Vendor is not liable for the supply of services offered by third parties or the execution of e-commerce operations between restelliguanti.it users and third parties.
2 HOW TO EXECUTE A CONTRACT WITH THE VENDOR
2.1
In order to place an order of one or more products on restelliguanti.it, you will have to fill out the online order form and electronically send it to the Vendor, via web, following the instructions provided.
2.2
Prior to proceeding to the purchase of products by means of the transmission of an order form, you will be asked to carefully read the General Terms of Sale and the informational section on your right to return the product. Customers will be provided with a summary of the information which sums up the essential characteristics of each ordered product along with its respective price (inclusive of all applicable taxes or levies), available paying methods, delivery methods, claim policies, shipment and delivery costs; customers will also be provided with a physical and electronic address of the Vendor along with a delivery date within which the Vendor is bound to deliver ordered goods. The Vendor will also provide a summary of your rights, should you choose to withdraw from the contract, and the restitution of purchased products (taken from the Change and restitution purchase form). You will also be provided with a set of guidelines bearing the conditions under which you will lose your right to withdraw from the contract. If applicable to the purchase you will be informed that in case of withdrawal, you will have to bear the cost of the returning of products. In any case you will be reminded of the existence of the legal guarantee of product conformity. You will be provided with reference contacts of our post-sale service.
2.3
The order form shown immediately before the conclusion of the contract will be provided with synthetic characteristics of each ordered product, its respective price (inclusive of all applicable taxes and levies) and delivery costs (inclusive of potential supplementary costs you may incur into in case you choose a shipping method or a type of delivery which differs and/or is faster than the standard offer) and shipping. The contract is perfected when the Vendor receives, via web, your order form, after assessing the correctness of data pertaining your order.
2.4
The order form will be archived on our data base for the period of time that is necessary for the completion of your order and in any case within the terms of law. You may access your order form by visiting the “My orders” section.
2.5
While proceeding with the transmission of the order form you will be notified that such transmission implies the duty to pay for the respective price. Prior to proceeding to the transmission of the order form you will be bound to correct possible data insertion errors.
2.6
The Italian Language along the English language are the available languages the contract with the Vendor can be concluded with.
2.7
Once the contract is concluded the Vendor will take charge of your purchase.
2.8
The Vendor may discontinue purchase orders which may not provide sufficient guarantees of solvency or when orders are incomplete or incorrect or in the case of unavailability of products. In the above cases you will be informed via email that the contract has not been executed and that the Vendor has not carried out your order specifying the reasons for this action.
Should products displayed on restelliguanti.it be no longer available or for sale at the time of your last access to the website and once the Vendor has received your order form, the Vendor is bound to inform you the unavailability of the ordered products within 30 days of the day you sent the order form of. In the case the order form has been sent and the price has been paid, the Vendor will be bound to reimburse, with no unduly delay, the amount paid for those items.
2.9
With the electronic transmission of the order form, with reference to your relations with the Vendor, you unconditionally accept and are bound to comply with these General Terms of Sale.
If you don’t agree with these General Conditions of sale, you are kindly invited not to submit your order form for the purchase of products on restelliguanti.it
2.10
By submitting an order form you confirm you agree and accept these General conditions of Sale and all further conditions contained on restelliguanti.it, even if displayed by means of a link, including the General Conditions of use and the Privacy Policy.
2.11
Upon submission of an order form, the Vendor shall send you a purchase order receipt e-mail, containing a summary of the information related to the order form (General Terms and Conditions of Sale, the products’ main characteristics, detailed information on the price, terms of payment, return policy and shipping costs).
2.12
Any shipment sent out of the EU will be subject to customs levies which cannot be foreseen when an order is made. Customers understand that when our parcel will be delivered, delivery will be subject to custom duties and levies which will have to be paid then.
3. GUARANTEES AND DISPLAY OF PRODUCT PRICES
3.1
restelliguanti.it only sells products that are marked with Restelli Guanti trademark, created by Vendor at its own fashion house and/or the authorised manufacturer authorised by the maison.
3.2
Vendor does not sell used, flawed products, nor products of lower quality than the corresponding market standards.
3.3
The essential characteristics of the products are displayed on restelliguanti.it within each product page. Images and colours of the products displayed for sale may not correspond to real products due to effects produced by Internet browsers and monitors.
3.4
Prices may be subject to changes. Please verify the final sales price before sending the order form.
3.5
Orders coming from Countries that are not included among the available ones may not be accepted by Vendor.
3.6
All products are provided with tag a hand sewn seal sewn by our artisans. Should you wish to return the purchased product, when trying out the product you should not remove or alter the tag and the respective seal from purchased products of which they are an integral part.
3.7
The Vendor, should you be exercising your right to withdraw from the contract, can refuse your product return or decide not to fully reimburse the paid amount of money for products whose respective label or tag have been removed or for damaged products, according to what is explained more clearly on Paragraph 7.10
4 PAYMENTS
4.1
As far as available payment methods and respective shipping and delivery costs you may choose one of the possibilities offered on the order form. In no case you will be charged costs that are higher than those borne by Vendor, with reference to the payment method you choose.
4.2
In case of payment made via PayPal the Customer will be redirected to the PayPal website where They will be able to pay by logging in with their PayPal account.
Such information will never be used by Vendor with the sole exception of completion of procedures pertaining your purchase and to pay reimbursements in case of product restitution, contract withdrawal, thus when it is necessary to prevent or notify the police the execution of frauds on restelliguanti.it
The cost of the purchase of products and shipping costs, as shown on the order form, will be billed as you validate the order form. In the case of orders purchased with a bank transfer, we kindly remind you that you are bound to make your bank transfer within five days after your purchase; also, please make sure you state your order number when wiring the transfer.
5 SHIPPING AND DELIVERY OF PRODUCTS
Specific product shipping and delivery methods will take place by mean of express couriers once the transaction or the money transfer will be notified by the credit card PayPal or the vendor’s bank.
6 CUSTOMER CARE SERVICES
Please contact our customer care for further information: email us at restelli@restelliguanti.it
7 CANCELLATION RIGHTS
7.1
You should return the products to the Vendor within fourteen (14) calendar days of the date you notify the Vendor of the cancellation, in the same condition in which you received them and at your own expense. You have a legal obligation to take reasonable care of the products whilst they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.
7.2
To cancel the contract you may send an email to restelli@restelliguanti.it, where you state your decision to cancel the contract.
You should keep a record of your cancellation notice.
7.3
Products should be returned to the Vendor within fourteen (14) calendar days of the date you notify us of your decision to cancel.
7.4
You will be charged for restitution shipping expenses.
7.5
To return the purchased product you will have to bear the shipping expenses. You may still be liable for loss or damage of products during transportation, in the case where shipping methods or courier might be the result of a negligent choice.
7.6
To return the products you should notify us in writing as soon as practicable and in any event within fourteen (14) days. You should keep a record of your cancellation notice; the products should not have been used, worn, washed or damaged; the identification tag should still be attached to the products with the disposable seal;
the products should be returned, complete and unused, with their original packaging.
7.7
If all terms shown in this paragraph are respected, the Vendor is bound to immediately reimburse the sum it cashed in for the purchase of products according to the terms and modalities provided.
7.8
The sum will be reimbursed within the shortest available time and in any case within 14 days from the date when the Vendor was notified your decision to cancel, once the correct execution of terms and conditions is assessed.
7.9
If cancellation terms are not met you may not have the right to get reimbursed. Within 14 days upon reception of such notification you may choose, at your own expenses, to reobtain the products in the same conditions you returned them to Vendor. In case you choose not to, the Vendor may keep products along with the amount already paid for.
Should conditions shown in this paragraph not be met
You will not be entitled to receive full reimbursement of paid sums. You will indeed be liable for the diminution of value of returned products. In this case, the reimbursement will be between 10% and 90% lower. You may then choose to reobtain your products at your own expenses. If you choose not to retrieve your products, the Vendor may choose to keep the products.
8 CONSUMER RIGHTS
8.1
The Vendor will examine all products returned and will notify you of your refund via e-mail within a reasonable period of time. Subject to acceptance by the Vendor of the damaged or defective goods, products returned by you will be refunded in full, including the cost of delivery for sending the item to you and the cost incurred by you in returning the item to the Vendor. In the event that the Vendor finds faults with the return products terms and conditions, The Vendor will notify you via email that a diminution of value of product as a consequence conditions shown on the previous paragraph. Contextually, The Vendor will also inform you that a part of the price paid by you will be withheld; you may also choose to re-obtain the products at your own expenses.
8.2
The Vendor will refund the price of the products in accordance with the applicable time frame as specified in clause 7 or 8 above. To the extent permitted by applicable law, the Vendor shall not be responsible for any delay that is beyond its control including for delays caused by the method of purchase or refund, including by way of example.
8.3
We will usually refund any money received from you using the same method originally used by you to pay for the purchase, unless you have expressly agreed otherwise.
8.4
The value date for the credit shall be the same as the value date of the original debit and consequently you shall not suffer interest losses
8.5
When selecting the courier you will have to pay for shipping costs and you will be fully liable for loss or damage of the products while being carried to destination.
9 PRIVACY
9.1
You will find information on how we process your personal data by clicking on Privacy Policy.
9.2
You are advised to read, if you haven’t already done so, our General Terms and Conditions of Use which also contain important information on how we process the personal data of our users and on the security systems.
9.3
For information on our Privacy Policy you can email us atrestelli@restelliguanti.it or contact the Vendor’s premises: RESTELLI PIERO GUANTI (DITTA INDIVIDUALE), Corso Sempione 84, Milano.
10 GOVERNING LAW
10.1
These General Terms and Conditions of Sale are governed by Italian law and in particular by Italian legislative decree no. 206 of 6 September 2005 on distance contracts and by Italian legislative decree no. 70 of 9 April 2003 on certain aspects related to e-commerce.
10.2
In case of controversies between the Vendor and the consumer the Foro di Milano will be competent court.
11. AMENDMENTS AND UPDATES
The General Terms and Conditions of Sale may be amended from time to time due to new laws and regulations or other reasons. The new General Terms and Conditions of Sale shall be effective as of the date of publication on restelliguanti.it.